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Return & Refund Policy for Al-Habib Departmental Store
Effective Date: September 16, 2023
Thank you for shopping at Al-Habib Departmental Store (hereinafter referred to as “the Store”). We are committed to providing you with the best possible shopping experience. However, we understand that there may be occasions when you need to return a product or seek a refund. Please read our Return & Refund Policy carefully to understand your rights and obligations.
1. Returns
We accept returns under the following conditions:
a. Damaged or Defective Products: If you receive a product that is damaged or defective, please contact our customer support team at [email address] or [phone number] within 7 days of receiving the order. We will arrange for the return of the damaged or defective item and provide a replacement or a full refund, as per your preference.
b. Incorrect Product Received: If you receive a product different from what you ordered, please contact us within 7 days of receiving the order. We will arrange for the return of the incorrect item and provide a replacement or a full refund, as per your preference.
c. Unopened and Unused Products: For products that are unopened and unused, you may request a return within 14 days of receiving the order. In such cases, you will be responsible for the return shipping costs. Once we receive the returned item and confirm its condition, we will issue a refund for the product cost.
2. Refunds
Refunds will be processed according to the following guidelines:
a. Damaged, Defective, or Incorrect Products: If you are eligible for a refund due to receiving a damaged, defective, or incorrect product, we will process the refund within 7 business days of receiving the returned item. The refund will be issued in the original payment method used during the purchase.
b. Unopened and Unused Products: For returns of unopened and unused products, once we receive the returned item and confirm its condition, we will process the refund within 7 business days of receipt. The refund will be issued in the original payment method used during the purchase, minus any applicable return shipping charges.
3. Non-Returnable Items
Certain items are non-returnable, including but not limited to perishable goods, food items, and personal hygiene products. These items can only be returned if they are damaged or defective.
4. Cancellation
If you wish to cancel your order, please contact us at [email address] or [phone number] as soon as possible. Orders can only be canceled if they have not yet been shipped. If the order has already been shipped, you will need to follow the return process outlined above.
5. Contact Us
If you have any questions or need assistance with returns or refunds, please contact our customer support team:
- Email: admin@alhabibdepartmentalstore.com
- Phone: +91 981 866 6306
6. Changes to this Policy
Al-Habib Departmental Store reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Please check this page periodically for updates.
By shopping at Al-Habib Departmental Store, you agree to abide by the terms and conditions of this Return & Refund Policy.
Thank you for choosing Al-Habib Departmental Store for your grocery needs. We appreciate your trust in us.
Sincerely,
Al-Habib Departmental Store
Website: alhabibdepartmentalstore.com
ADDRESS: R-39, OPP. GALI NO.11, RAMESH PARK, LAXMI NAGAR, DELHI-110092