PRIVACY POLICY

Al Habib Departmental Store
Location: New Delhi, Delhi, India
Website/App: Al Habib Departmental Store
Effective Date: 29 September 2026

Al Habib Departmental Store (“we”, “us”, “our”, or “Al Habib Departmental Store”) respects your privacy and is committed to protecting the personal information of customers who use our website, mobile application, and grocery delivery services.

This Privacy Policy explains how we collect, use, store, disclose, and protect information when you use our website, mobile application, or place an order with us.

By using our website or application, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

When you create an account, place an order, or use our services, we may collect information such as:

• Full name

• Mobile number

• Email address

• Delivery address

• Billing address, where applicable

• Order and purchase history

• Payment and transaction information

• Information you provide when contacting customer support

• Device and application information

• IP address and general technical information

• Information relating to your use of our website or mobile application

We only seek information that is reasonably necessary for providing and improving our services.

2. How We Use Your Information

We may use your information to:

• Create and manage your customer account

• Process and deliver grocery orders

• Confirm orders and payments

• Contact you regarding your orders

• Provide customer support

• Process returns, refunds, cancellations, and complaints

• Improve our products, services, website, and application

• Prevent fraud, misuse, and unauthorized activity

• Maintain security and technical functionality

• Comply with applicable legal and regulatory requirements

• Send promotional communications where permitted and where you have provided the necessary consent

3. Delivery Information

To deliver your order, we may use your name, mobile number, and delivery address.

Your delivery information may be shared with delivery personnel, logistics providers, or service providers where necessary to complete your order.

4. Payment Information

Payments may be processed through third-party payment service providers.

Al Habib Departmental Store does not intend to store complete debit-card, credit-card, UPI credentials, CVV numbers, or banking passwords on its own servers.

Payment information may be processed directly by the relevant payment service provider according to its own privacy and security practices.

5. Cookies and Similar Technologies

Our website or application may use cookies, device identifiers, analytics tools, and similar technologies to:

• Keep you signed in

• Maintain your shopping cart

• Remember preferences

• Understand how customers use our services

• Improve website and application performance

• Detect security issues and fraudulent activity

You may be able to control certain cookies through your browser or device settings.

6. Sharing of Information

We may share necessary information with trusted service providers for purposes such as:

• Payment processing

• Grocery order fulfilment

• Delivery and logistics

• SMS, email, or notification services

• Website/application hosting

• Analytics and technical support

• Customer support

• Fraud prevention and security

We do not sell your personal information as a commercial product.

Information may also be disclosed where required by applicable law, legal process, court order, or government authority.

7. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no website, application, or electronic transmission can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfilment, customer support, accounting, dispute resolution, fraud prevention, and compliance with applicable laws.

When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

9. Your Privacy Rights

Subject to applicable Indian law, you may have rights concerning your personal data, including rights relating to:

• Access to information concerning processing of your personal data

• Correction of inaccurate or incomplete personal information

• Withdrawal of consent where consent is the basis for processing

• Deletion/erasure of personal information where applicable

• Raising a grievance regarding the processing of your personal information

Requests may be submitted through our customer support/contact details.

Where consent is the basis for processing, withdrawal of consent will not affect processing that was lawfully carried out before withdrawal. The DPDP Act provides for consent to be specific, informed and capable of being withdrawn.

10. Children’s Privacy

Our services are intended for us